We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website (thehandygoan.com) and, in the future, our mobile application.
The HandyGoan collects only the minimum information necessary to provide quick quotations, service support, and technician visits. By using our website or contacting us via WhatsApp, you agree to the practices described in this policy.
2. Information We Collect
We collect only the essential information required to provide our services:
Phone Number (WhatsApp contact)
Name (optional)
Address (only when required for service visits)
Service Requirement / Message submitted via forms or WhatsApp
We do NOT collect:
Account logins
Passwords
Payment information
Sensitive personal data
When you fill out a form on our website
When you click on our WhatsApp chat button and message us
When you share your service details directly on WhatsApp
Our website may automatically collect:
IP address
Browser/device type
Basic site usage (through analytics tools if enabled)
None of this data identifies you personally.
We use the information you share ONLY for:
Providing quick quotations
Responding to your service requests
Contacting you through WhatsApp for clarifications or appointments
Assigning a service partner/technician
Improving our service quality and customer support
We do not use your information for spam or unnecessary marketing.
When a form is submitted on our website, your details are sent directly to The HandyGoan’s business WhatsApp number.
WhatsApp messages are protected under WhatsApp’s encryption and privacy policies.
We do not store your personal information publicly or share it beyond what is required to provide a service.
We share your contact and address only with:
Verified service partners/technicians who need the information to complete the job
Legal authorities only if required by law
We do NOT share, sell, or rent your personal data to third-party marketers.
Our website may include:
Google Maps embed (to display our location)
WhatsApp API chat button
Social media embeds (Instagram, Facebook)
Analytics tools (if enabled)
These platforms may collect their own technical data under their respective privacy policies.
We may use cookies for:
Basic site performance
Traffic monitoring
Improving user experience
Cookies do not collect personal data like phone numbers or messages.
You may disable cookies in your browser settings.
We take reasonable steps to protect the information you provide.
This includes:
Restricted access to authorised team members
Use of secure communication channels (WhatsApp encryption)
No system is 100% secure, but we follow best industry practices to minimise risk.
Our services are intended for adults aged 18 and above.
We do not knowingly collect information from minors.
Once our mobile app is launched, it may request permissions such as:
Location (to assign nearby technicians)
Camera or Media (to upload issue photos)
Notifications (for service updates)
All permissions will be optional and explained in the app before use.
This policy will be updated accordingly.
We keep your information only for as long as necessary to:
Provide quotations
Complete service visits
Meet legal or operational requirements
After this period, data may be deleted or anonymised.
You may request at any time:
Access to the personal information you have shared
Correction of inaccurate details
Deletion of your personal information
Opt-out of future communication
Contact details are provided below.
If you have any questions about this Privacy Policy or want to exercise your rights, please contact us:
Phone : +91 86685 49621
Email: thehandygoan@gmail.com
Address: Shop No. F-2 First Floor, Benlix Building, Minguel Loyola Furtado Rd, Comba, Madgaon, Goa 403602
We may update this Privacy Policy as our services evolve.
The latest version will always be available on this page. Continued use of our website after changes indicates your acceptance.
Effective Date: 17-11-2025 | Last Updated: 17-11-2025
